Connect to Google Play Console

Start by copying the generated service account and pasting it in Google Play Console

Copy generated Google service account:

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Complete the two steps below to connect your Google Play. You'll need to have admin privileges to continue with this process.

💡We recommend that you create a read-only sub-user in your Google Play Developer Console dedicated exclusively to your Crisp plugin account.

1. Invite generated Google service account

  • Navigate to the User and permissions tab
  • Click "Invite new users".
  • Paste generated Google service account in the "Email address field" that you copied from the left side.

❗Do NOT set an "expiry date" so that we can keep retrieve your reviews for all active advances in a timely manner.

❗Make sure you set up all account permissions as described below👇

2. On the same page scroll down to Permissions section

  • Click on "Account permissions" tab
  • ❗Enable "View app information and download bulk reports"
  • ❗Enable "Reply to reviews".
  • Click on "Invite user" in the bottom right corner.